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Live Support

When necessary, a TRACSYSTEMS Technician can temporarily connect to your computer remotely via LogMeIn® Rescue.  To request a Live Remote Session, please contact the TRACSYSTEMS Technical Support Team.  After determining a remote session is required, a technician will give you a PIN code to enter below. Typically, you will need to be at the computer that our technician will need to connect to.  However, it is possible to initiate a connection through your computer if you have administrative access via Windows Remote Desktop or another remote administration tool to the affected machine.   LogMeIn® sessions connect securely via 256 SSL encryption and uninstalls after support for enhanced security.

Phone:  214.461.9855 Option 2
Toll-free:  1.800.583.TRAC (8722) Option 2
Email:  support@ tracsystems.com (General email)
Helpdesk:  helpdesk@tracsystems.com (Creates a support ticket automatically)

Shipping Address (for Return Merchandise Authorizations):
Attn: Ticket ID #XXXX
4620 Sunbelt Drive
Suite 200
Addison, TX 75001