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TRACSYSTEMS Support Contact Information:

Phone: 214.461.9855 Option#2
1.800.583.TRAC (8722) Option #2
Email: support@ tracsystems.com (General email)
Helpdesk: helpdesk@tracsystems.com (Creates a support ticket automatically)

Shipping Address (for Return Merchandise Authorizations):
Attn: Ticket ID #XXXX
4620 Sunbelt Drive
Suite 200
Addison, TX 75001
TRACSYSTEMS boasts a 98% customer retention rate and one for the main reasons is our dedicated and expert staff. As a company, TRACSYSTEMS is dedicated to earning and keeping your business.  We do this by providing unmatched technical support and professional services.  Our support staff has a combined 30 years of experience.  While we offer the best products in the marketplace, it is inevitable that you will need some level of technical support.  When that times comes, we will be there to solve your problems in a timely and professional manner.  

We pride ourselves on answering the phone so you can to talk to a real person.  However, we also offer various methods to contact and receive support:
  • Phone - call our support team and speak to a professional agent
  • Email - send in your issue by email and one of our agents will address you problem
  • Helpdesk Ticketing System - use our Helpdesk system to submit support issues online or by email


Annual Maintenance & Support Contract:

Contracts Available for Software, Hardware, or Both. Contract Includes Unlimited:
• Comprehensive Email Support
• Phone Support + 24/7 Emergency Phone Support
• On-Demand Live Remote Support Sessions
• Hardware Repairs* (Also supports many pre-existing hardware configurations)
• Remote System Management & Monitoring

Flexible Maintenance & Support :

Type of Support / Maintenance Associated Charges
• Standard Email Support Free of Charge
• Phone Support Hourly or Daily Rate
• On-Demand Live Remote Support Sessions Hourly or Daily Rate
• Installation Support Hourly or Daily Rate
• Hardware Repairs & Upgrades Parts & Labor + S&H

Supported Hardware:

Custom Support Packages Are Also Available! Just Contact Your Sales Representative!
• Many Value-On-Card Systems • Pharos Omega • Lexmark iMFP's • Cards w/Magnetic Stripe
• Cartadis Card Systems • Jamex Coin Ops • HP • Cards w/Barcode
• Infineer/Absec Card Systems • ITC Coin Ops • Canon • Proximity & Biometrics
• InterCard Card Systems • Boscop • Kyocera • IDTech Readers
• CoinCo Acceptors/Changers • Star Printers • Muratec • MagTek Readers
• Mars Acceptors/Changers • Citizen Printers • Minolta • Dell Servers & PC's
• Astro Systems Acceptors • Zebra Printers • Xerox • And more!


*Hardware maintenance contract does not cover damages caused by malicious acts, accidents, upgrades to the equipment, or consumables (cleaning cards, magnetic cards, barcode cards, etc.).TRACSYSTEMS exclusively covers standard shipping costs for returning hardware to the customer.