TRACSYSTEMS Support Network:
Here at TRACSYSTEMS, we offer multiple levels of support to best fit your needs. We understand that some clients prefer the comfort of an annual contract, while others prefer the flexibility of daily/hourly support. Whether you just need some hardware diagnosed and repaired, or you need a new system installed and upgraded, we have a support network that will minimize costly downtime.
Annual Maintenance & Support Contract:
| Contracts Available for Software, Hardware, or Both. Contract Includes Unlimited: |
| • Comprehensive Email Support |
| • Phone Support + 24/7 Emergency Phone Support |
| • On-Demand Live Remote Support Sessions |
| • Hardware Repairs* (Also supports many pre-existing hardware configurations) |
| • Remote System Management & Monitoring |
Flexible Maintenance & Support :
| Type of Support / Maintenance |
Associated Charges |
| • Standard Email Support |
Free of Charge |
| • Phone Support |
Hourly or Daily Rate |
| • On-Demand Live Remote Support Sessions |
Hourly or Daily Rate |
| • Installation Support |
Hourly or Daily Rate |
| • Hardware Repairs & Upgrades |
Parts & Labor + S&H |
Supported Hardware:
| Custom Support Packages Are Also Available! Just Contact Your Sales Representative! |
| • Many Value-On-Card Systems |
• Pharos Omega |
• Lexmark iMFP's |
• Cards w/Magnetic Stripe |
| • Cartadis Card Systems |
• Jamex Coin Ops |
• HP |
• Cards w/Barcode |
| • Infineer/Absec Card Systems |
• ITC Coin Ops |
• Canon |
• Proximity & Biometrics |
| • InterCard Card Systems |
• Boscop |
• Kyocera |
• IDTech Readers |
| • CoinCo Acceptors/Changers |
• Star Printers |
• Muratec |
• MagTek Readers |
| • Mars Acceptors/Changers |
• Citizen Printers |
• Minolta |
• Dell Servers & PC's |
| • Astro Systems Acceptors |
• Zebra Printers |
• Xerox |
• And more! |
*Hardware maintenance contract does not cover damages caused by malicious acts, accidents, upgrades to the equipment, or consumables (cleaning cards, magnetic cards, barcode cards, etc.). TRACSYSTEMS exclusively covers standard shipping costs for returning hardware to the customer.
